Frequently Asked Questions

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At Valent, we help businesses build stronger teams by adding the extra support they need to keep things running smoothly and grow with confidence. We’re not here to replace your existing team — we’re here to support it!

We provide full-time, experienced, bilingual professionals who become part of your team, follow your workflows, and use your systems to help manage the workload as your business grows.

We take care of the support behind your team, from recruitment and onboarding to payroll, equipment, workspace, productivity tracking, and ongoing professional development.

Getting started is simple! You can try our pilot program before deciding whether to continue.

Absolutely! We offer 50% off your first month so you can see how your new team member fits into your business and decide if it’s the right fit.

After the first month, you can decide whether you’d like to continue with our month-to-month service. No long-term commitment required!

Valent Legal Solutions is a Florida-based company with a team working from our office in Medellín, Colombia. Our professionals can align their schedules with your U.S. business hours while operating on Colombia Standard Time (UTC−5) year-round.

We provide the resources and support your team needs, including:

• Equipment: Tools needed for the role.
• Workspace: Professional coworking space in El Poblado, Medellín.
• Time & Productivity Tracking: Time Doctor to track hours and support accountability.
• Ongoing Development: Workflow refreshers and role-specific training as needed.
• Payroll & Administrative Support: Payroll and administrative management.

If you're in Medellín, you're welcome to visit our coworking space, meet your team in person, and use our meeting rooms.

We provide full-time pre-vetted, university-educated, bilingual professionals with real-world experience across a range of roles.

Our talent includes professionals in Legal Support, Healthcare Support, and Business Operations, with specialized experience depending on the role and your business needs.

For legal positions, some candidates are Colombian attorneys with experience supporting U.S. Personal Injury or Immigration Law firms.

We work with you to understand your needs and identify professionals whose skills and experience align with your team.

Yes! One of Valent’s key advantages is that you access to Colombian attorneys with experience supporting U.S. law firms in Personal Injury (PI) or Immigration Law to your team. This means you get more than bilingual support — you gain a professional with legal knowledge and hands-on experience in the U.S. legal industry.

Getting started is simple! Once we connect, we’ll share three short candidate introduction videos, each about 45 seconds long. Reviewing them takes less than three minutes.

If you find candidates who seem like a good fit, we’ll schedule brief interviews. You choose your preferred candidate, and we’ll coordinate the next steps to get them started with our 50% off Pilot Month. Your new team member can begin working with your company, allowing you to see the value from day one.

We understand that the right fit matters. If things aren’t working out, you can request a replacement professional or cancel your service under our month-to-month policy.

Our goal is to help you find someone who fits your team and your business needs.

The team member you select works full-time as an extension of your business, using the same tools your in-house team already uses and communicating through Slack, Microsoft Teams, or your preferred channels.

Through platforms like Zoom Call or RingCentral, your dedicated professional can make and receive calls using U.S.-based numbers, send texts, contact clients and service providers, and work directly in your existing software and business platforms to manage tasks and daily workflows.

When needed, they can also access relevant external portals through a secure VPN to help keep your operations running smoothly. Day to day, it feels like having a team member right there in your office.

The monthly fee is the price you agree to in your service agreement. There are no additional recruitment, placement, or onboarding fees. The agreed monthly rate covers your dedicated professional, with no hidden staffing fees.

No long-term commitments! Our service is month-to-month, giving you the flexibility to adjust your staffing needs as your business grows.

To cancel, simply send us an email at least five days before the end of the month. We want you to feel comfortable choosing a staffing solution that works for your business.

We keep billing simple! You’ll receive your invoice at the end of each month, and you’ll have five business days to submit your payment. Payments are made via ACH bank transfer through Chase Bank.

No surprises here! Your monthly fee covers the agreed staffing service, with no additional fees. We want you to know exactly what to expect, so you can plan your budget with confidence.

Your clients’ information stays yours. We’re committed to maintaining confidentiality and respecting the privacy of your business and your clients. You remain in control of your systems, credentials, and access permissions. Any work product created for your business belongs to you.

Once you choose your team member, Valent guides you through the onboarding process to help ensure a smooth start. We coordinate equipment delivery and help make sure everything is ready for your new team member to get started.

We’re here to provide support throughout the setup process and help resolve any issues along the way.